ⓘ Known Issue Alert – Incident #123456

Please note: some users may encounter the following critical error on submission to Validata:

"SP_Support_Period.Country_Of_Birth is not in (1101,1102,1199)"

Workaround: On the affected record, update the Country of Birth to one of the accepted values listed here full list of accepted countries. and resubmit.

This alert will be taken down once the incident is resolved.

November 2023 SHIP news

Validata™ is ready to receive October extracts

Remember to submit extracts in chronological order (the September extract must be uploaded, validated and submitted before you can submit your October data).

SHS Webinar training conducted by AIHW

Use the following links to register for SHS training webinars:
* SHIP Basics
* SHIP Advanced
* Validata™
 For session details, refer to the AIHW eNewsletter.
Immediate training for new starters – SHS eLearning modules.
For queries, please contact homelessness@aihw.gov.au or phone 1800 627 191 option 2.

Statistical reports are routinely shared via SHIP and Validata™ with representatives of AIHW, state and territory governments, in accordance with the terms and conditions outlined in agreements between SHS agencies and their funding departments.

Consent has also been provided by this agency to enable the Department of Families, Fairness and Housing (DFFH) access to SHIP data to run performance reports for the sole purpose of operational and contract monitoring. Appropriate steps are taken to ensure client data and unassisted persons data remains de-identified.

About SHIP

Welcome to Specialist Homelessness Information Platform (SHIP), the client management system to support agencies in reporting for the new Specialist Homelessness Services (SHS) collection.

The SHS collection is an important national source of information on services that support homeless people. It paints a clearer picture of homelessness across Australia, which contributes to a better future for those affected.

Access

Access to SHIP is provided solely to authorised users.

By logging on to this application you accept the SHIP Conditions of Use and you affirm that you understand that penalties may apply for misuse of SHIP and the information it contains.

All access to the system is logged and monitored.

Need help using SHIP?

For help with SHIP, email apps@infoxchange.org or phone 1800 627 191 (option 1).
For help with Validata™ to upload extracts or resolve critical errors, email homelessness@aihw.gov.au or phone the AIHW SHS Hotline on 1800 627 191 (option 2).

Online help

Support is also available via the Online Help website that has a Frequently Asked Questions page and a contact us page where you can contact the support team.

Information about Validata™ and the SHS Collection is also available on the AIHW website at SHSC Training and Resources and SHS eLearning.